We're looking for a dedicated, enthusiastic, experienced community manager who knows how to tailor interactions with wide and varied audiences. You'll be helping us engage with people more deeply in our mission to create breakthroughs that enable autistic people to live longer, happier, healthier lives.

This is a new role for us at an exciting time in our growth as a charity. We are a small but dedicated team of people with big ambitions. But we can’t do this on our own. To create real change, autistic people and their families must be the central pillar in everything we do. That’s why we need you.

As our community manager, your reach will span from direct, one-on-one relationships with members of the Autistica Insight Group all the way through to managing our broad and varied social media audiences. You’ll be adept at responding quickly and sensitively to enquiries covering a wide range of topics and you’ll be willing to admit when you don’t know things and seek out the answers to support the people we work with and for.

You need to have a great grasp of data, logistics, community building and digital marketing and be utterly passionate about connecting with people in an individual, human way. We’re looking for someone who will fit in with our culture here at Autistica, which means you’ll need to be kind, compassionate and eager to develop yourself and the role.

We particularly encourage applications from autistic people, people with other neurodevelopmental conditions and people from all underrepresented groups within the sector.

Key information

Job Title: Communities and Social Media Manager

Reporting to: Head of Marketing and Communications

Contract: Permanent, full-time (35 hours per week)

Location: Central London, with flexible working available

Salary: £32,000 per year

Main responsibilities:

  • Engage directly with all members of our community across multiple touchpoints as first point of contact on digital channels
  • Monitor, maintain and measure interactions with our community across platforms
  • Coordinate community engagement events like webinars, lectures and live streams
  • Work with the research communications manager and the digital content lead to support a compelling, engaging programme of content across our social media platforms, email and website using on solid audience insight data
  • Work with the marcomms and research teams as the point person on the annual Autistica Research Festival
  • Collaborate closely with the supporter engagement manager and the rest of the fundraising team to deliver the best customer journey for everyone

Who we're looking for

As well as being a great person to work with, open to new ideas and eager to explore new ways of doing things, you'll need to have experience in:

  • Managing diverse and active communities
  • Setting up and running events, including using services like Eventbrite
  • Managing and analysing data, including knowledge of the GDPR
  • Social media management and measurement

And skills in:

  • Clear and concise communication, including outstanding copywriting for social media and emails
  • Juggling competing priorities, and flagging potential issues early on
  • Calmness and professionalism under pressure
  • Dealing with sensitive subjects on a one-to-one basis

To find out all of the experience and skills we're looking for, download the full job description and person specification for the role.

We particularly encourage applications from autistic people, people with other neurodevelopmental conditions and people from all underrepresented groups within the sector.

How to apply

Please submit your application via email to Oli Lewington. CV and a personal statement of no more than two pages laying out how you fit the role and highlighting your ability to communicate clearly, concisely and persuasively.

Applications close at midday on Thursday 4 November with first-round interviews via Teams in the week commencing 8 November.